Shipping & Delivery Policy

01 Introduction & Business Information

Foto Phactory is a premium wedding photography and cinematic filmmaking studio founded by Sashi Roy, based in Patna, Bihar, India. This Shipping & Delivery Policy ("Policy") describes how we deliver your digital galleries, films, printed albums, frames and USB drives once your Event coverage and post-production are complete.

This Policy should be read alongside our Terms & Conditions, which govern your Package, booking and editing timelines more broadly. Where this Policy is silent on a matter, the Terms & Conditions shall apply.

02 Digital Delivery

Most of what we create — photographs, films, teasers and reels — reaches you digitally, with zero shipping charges and no dependency on courier timelines.

Online Gallery Delivery

A private, password-protected gallery link is shared for you to view, favourite and download your edited photographs at your own pace.

Cloud Gallery Delivery

High-resolution files are hosted on a secure cloud platform, accessible from any device, and remain active for the period stated in your Package.

Google Drive Delivery

For select Packages, files may be shared via a Google Drive folder link, giving you a familiar, easy way to download and organise your media.

Gallery Access Duration

Cloud and online galleries typically remain active for 6 to 12 months from the date of delivery, depending on your Package. We strongly recommend downloading and independently backing up your files promptly upon receipt.

03 Photo & Film Delivery

Teaser Delivery

A quick preview teaser is typically shared within 7 to 10 working days of your Event, so you can share a first glimpse with loved ones.

Wedding Photo Delivery

Final, professionally edited photographs are delivered as high-resolution digital files through your online or cloud gallery, typically within 45 to 60 working days.

Wedding Film Delivery

Your full wedding film is delivered in high-definition digital format via the same gallery or a dedicated video link, typically within 60 to 90 working days.

Highlight Film Delivery

Where included, a shorter, cinematic highlight film is delivered alongside or shortly after the full wedding film.

Reel Delivery

Where your Package includes social-media-ready reels, these are delivered in the correct vertical format, optimised for Instagram and YouTube Shorts.

04 Physical Deliverables

Depending on your chosen Package, one or more of the following physical items may be shipped to you:

• Printed Wedding Albums: Designed, laminated, and bound coffee-table or box-style albums, shipped in reinforced, padded boxes with corner protection.
• Framed Prints & Photo Boxes: Individually wrapped, cushioned, and boxed to guard against glass breakage or frame damage in transit.
• USB Drives / Hard Disks: Preloaded with final edited photographs and wedding films, packed securely and shipped or handed over as agreed.
• Miscellaneous Add-Ons: Calendars, parent albums, or other keepsakes agreed upon at the time of booking.

Raw or unedited files are not shipped as part of standard Packages, consistent with our Terms & Conditions.

05 Estimated Delivery Timeline

Once your Event is complete, files move through backup, selection, editing, colour grading and quality review before anything is prepared for delivery or shipping. The table below shows how this typically unfolds.

Timelines may extend slightly during the peak wedding season (October to February) and around major festivals, when both editing queues and courier networks run at higher volume — see Section 13.

06 Shipping Methods & Courier Partners

We ship through reputed, trackable courier partners such as Blue Dart, DTDC, Delhivery, or India Post Speed Post, selected based on destination, item fragility, and package value. For high-value albums and framed prints, we prefer insured, signature-on-delivery shipping wherever the service is available.

We reserve the right to choose the most reliable available courier for your location at the time of dispatch.

07 Shipping Charges

Domestic Shipping

Shipping within India is included for standard album, frame, and USB deliveries as specified in your Package, unless your quotation states otherwise for remote or non-serviceable locations.

International Shipping

International shipping is quoted separately based on destination country, parcel weight, and the courier's prevailing rates at the time of dispatch, and is payable before the order is shipped.

Additional Charges

• Additional copies of albums, prints, or USB drives beyond the included quantity.
• Expedited or express shipping requested by the Client.
• Delivery to remote, hilly, or restricted-access areas attracting courier surcharges.
• Re-shipping due to an incorrect address provided by the Client or a failed delivery attempt.

08 Packaging & Handling

Albums and framed prints are wrapped in protective sleeves and cushioned with corner guards and bubble wrap inside rigid outer cartons designed to withstand normal transit handling. USB drives are packed in anti-static sleeves within padded mailers or boxes.

While we take every reasonable precaution in packaging, we cannot control handling by third-party courier personnel once a shipment leaves our premises.

09 Address, Changes & Client Responsibilities

Accurate Address

You are responsible for providing a complete, accurate delivery address, including PIN code and a reachable phone number, at the time of booking or order confirmation. Foto Phactory is not responsible for delays or non-delivery caused by an incorrect address supplied by the Client.

Address Change

If you need to update your shipping address, contact us as early as possible. Changes made before dispatch are free of charge; changes requested after the order has shipped may involve a courier redirection fee, where the courier allows it.

Receiving Your Delivery

Most couriers attempt delivery two to three times before returning a shipment to origin. Please ensure someone is available to receive the parcel, or provide an alternate address in advance. Re-shipment following a returned parcel may attract additional courier charges.

Client Responsibilities

• Provide an accurate, complete shipping address with a reachable phone number.
• Inspect physical deliveries promptly and report any damage within 48 hours.
• Download and back up digital galleries before their access period expires.
• Inform us promptly of any change in delivery address or availability to receive a shipment.
• Be available to receive courier calls or messages regarding delivery scheduling.

10 Domestic Shipping Across India

We ship pan-India, including to Tier 2 and Tier 3 cities and select rural destinations, subject to courier serviceability at your PIN code. Delivery to certain remote or restricted regions may take longer or may require an alternate nearby address or collection point.

11 International Shipping

International shipping of albums, prints, or USB drives is available on request for destination weddings or clients residing abroad. Please note:

• International courier charges are billed separately, at actuals, based on destination and package weight.
• Any customs duties, import taxes, or clearance charges levied by the destination country are the sole responsibility of the Client.
• Delivery timelines depend on customs processing in the destination country and are beyond our control.
• Some countries may restrict certain packaging materials; we will inform you of any such limitations at the time of dispatch.

12 Tracking & Delivery Confirmation

Once your physical order is dispatched, we share the courier's Air Waybill (AWB) or tracking number along with a tracking link via WhatsApp or email, so you can follow its journey in real time.

Delivery is considered complete upon the courier's confirmation of successful delivery or receipt of a proof-of-delivery signature at the provided address.

13 Damage, Loss & Delay in Transit

Damaged Shipment

If your order arrives damaged, please share unboxing photos or a short video within 48 hours of delivery, along with the original AWB or tracking number. Once verified, we arrange a free reprint or replacement. Claims reported after 48 hours may not be eligible for courier insurance coverage and will be assessed on a case-by-case basis.

Lost Shipment

In the rare case a shipment is confirmed lost by the courier, we coordinate directly with the courier partner and arrange a reprint and re-shipment of your album, frame, or USB at no additional cost.

Delayed Shipment

Occasional courier delays can occur due to weather, regional disruptions, or high shipping volumes. We monitor tracking proactively and will notify you if a delay beyond the expected window is identified.

Festival & Peak Season Delays

During major Indian festivals and the peak wedding season (October to February), courier networks experience heavy volumes nationwide. Expect delivery windows to extend by a few additional days during these periods; we will flag this in advance where relevant.

14 Reprints, Replacements & Re-shipping

Where a valid claim for transit damage or loss is established under Section 13, we will arrange a reprint or replacement of the affected item at no additional charge, subject to design files being available. Re-shipping costs arising from an incorrect address, refused delivery, or unclaimed parcels returned to origin will be billed to the Client.

15 Force Majeure

Neither party is liable for shipping delays caused by circumstances beyond reasonable control, including natural disasters, strikes, government restrictions, extreme weather, customs hold-ups, regional lockdowns, or courier network disruptions. We will keep you informed and make reasonable efforts to expedite delivery once normal operations resume.

16 Changes to This Policy

We may update this Policy from time to time to reflect changes in our shipping partners, processes, or applicable law. The updated version will be published on this page with a revised "Last Updated" date. Shipping terms agreed in a signed booking contract for an existing Event remain governed by the version in effect at the time of that booking, unless both parties agree otherwise in writing.

18 Frequently Asked Questions