01 Introduction
At Foto Phactory, we understand that a wedding or event involves emotion, planning and trust — and so does the money behind it. This Refund Policy sets out, clearly and fairly, when a refund applies, when it does not, and how the process works once you have booked our photography, cinematography, or related creative Services with us in Patna, Bihar, or for any destination assignment.
This Policy works alongside our Terms & Conditions and forms part of the agreement you accept when you confirm a booking with Foto Phactory, whether through our website, WhatsApp, or a signed quotation.
02 Booking Advance
To confirm any booking, we require an advance payment — typically 30% of your total Package value. This advance reserves your Event date exclusively with our team and is the point at which we stop accepting other enquiries for that date.
03 Non-Refundable Advance
The booking advance is non-refundable once paid. Because we decline other clients for your date the moment your advance is confirmed, this amount reflects a genuine commitment on both sides, not a processing formality.
If your Event is postponed or rescheduled rather than cancelled outright, your advance is carried forward to the new date — see Section 06.
04 Eligible Refunds
Beyond the advance, other amounts you have paid may be eligible for a full or partial refund depending on the circumstance. Broadly, refunds are considered for:
- Cancellations made well ahead of the Event date, as per the tiers in Section 05.
- Duplicate or erroneous payments (Sections 12 and 13).
- Significant, unexplained delays in service delivery (Section 09).
- Services paid for but not rendered due to a fault on our part.
05 Cancellation
If you need to cancel your booking, the amount refunded (excluding the non-refundable advance) depends on how much notice you give us:
| Notice Given Before Event | Refund of Balance Paid |
|---|
| More than 60 days | 75% refundable |
| 30–60 days | 50% refundable |
| Less than 30 days | Non-refundable |
06 Rescheduling
We allow one free rescheduling of your Event date, provided you notify us at least 30 days in advance and our team is available on the new date. All amounts paid, including your advance, are carried forward — nothing is refunded in cash, but nothing is lost either.
07 Medical Emergency
We treat medical emergencies with genuine sensitivity. If a serious illness or medical emergency involving you, your partner, or an immediate family member forces a postponement, we will reschedule your Event free of the usual notice requirement.
08 Natural Disaster
Floods, storms, earthquakes, or similar events that make travel or the Event itself unsafe are treated as Force Majeure. Neither party is treated as being at fault, and we work together in good faith to reschedule your Event.
09 Service Delay
If your edited photographs, wedding film, or album are delivered significantly later than the timeline agreed in your Package, without a valid, communicated reason, you may be eligible for a partial refund or a service credit.
10 Digital Products
Digital deliverables — edited photo galleries, films, teasers, and cloud downloads — are custom-created specifically for your Event. Once fully delivered, they are not eligible for a refund.
11 Album Orders
Printed albums are custom-manufactured based on your approved design. Once you sign off on the final layout and printing begins, the order is non-refundable.
12 Payment Errors
If you believe you were charged an incorrect amount — more than your quoted Package price, or for a Service you did not book — please contact us immediately so we can review the transaction and correct it.
13 Duplicate Payment
Duplicate payments are fully refundable. Share both transaction IDs with our team, and once verified against our records, the duplicate charge is reversed.
14 Refund Timeline
Once a refund is approved, we process it within 7 to 10 business days. Depending on your bank or UPI provider, it may take a few additional business days for the credited amount to reflect in your account statement.
15 Refund Method
All refunds are issued to the original payment source used at the time of booking. We do not issue refunds in cash or to a different account.
16 GST
Where a refund is approved on an amount that included Goods and Services Tax (GST), the applicable GST component is refunded proportionately along with the base amount.
17 Contact Information
For any refund request, cancellation, or payment concern, our team is one message away.
18 Frequently Asked Questions
Is the booking advance refundable?
No. The advance you pay to confirm your date is non-refundable, because we block that date exclusively for you.
What if I was charged twice for the same booking?
Duplicate payments are fully refundable. Share both transaction references with our team and the extra charge will be reversed.
What refund method does Foto Phactory use?
Refunds are made to the original payment source — the same UPI ID or bank account used for payment.
Can I get a refund on my edited photos or wedding film once delivered?
No. Digital deliverables are custom-created for your Event, and once fully delivered they are not eligible for a refund.
How long does a refund take once approved?
Approved refunds are processed within 7 to 10 business days, though your bank or UPI provider may take a few additional days to reflect the credit.
